Shortly before noon, the company posted: “We are aware that some customers briefly experienced issues logging into Fidelity platforms earlier today. This is now resolved. We apologize for any inconvenience and appreciate you being a customer.”
Sixty-eight percent of the reports involved login issues, according to Downdetector, which registered a major spike in reports starting shortly before 11 a.m. The reports surpassed 10,900 before 11:25, a Downdetector chart showed. Nearly 10 minutes later, the reports had dropped below 6,700, then soon fell below 1,500, the chart showed.
“Middle of trades and can’t login anywhere,” one Downdetector user posted. “After this I’m done with Fidelity.”
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